29 March 2006 traditional annual EANS Client’s Day will be held again.

Time range: 09.30 - 14.00
Venue: EANS Administrative building, ground floor, conference room.

The discussion issues for this year are as follows:

• Oversight of safety-related occurrences in air traffic in 2005 (both regulator and provider);
• Oversight of the changes in air traffic services;
• Preparation for EC Regulation number 2096/2005 and other documents laying down common requirements for the provision of air navigation services;
• Overview of Customer satisfaction inquiries in 2006;
• Discussions on customers’ proposals and expectations;
• Exchange of flight safety related experiences.

In the nearest future all the concerned parties will receive our Customer satisfaction inquiries; the results will be reflected during the event itself.

All the ideas, proposals, etc on the agenda can be forwarded to: ardo@eans.ee, tatjana@eans.ee

Representatives from all stake-holders, customers, flight safety regulators, EANS employees – everyone interested in the event are welcome!

Please let us know if you wish to participate in the Day:
eans@eans.ee – EANS company address;
ardo@eans.ee - A.Oras, Head of Quality Department
tatjana@eans.ee - T.Neborjakina, Quality Department, specialist